Terms and Conditions - London Web Design
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Terms and Conditions

 

  • All material provided to us during the production of your site will not be returned or retained unless otherwise requested.
  • Domain names specified when signing up are not confirmed until your site goes live. Availability checker is only an indication of potential availability and is in no way a guarantee.
  • The copyright and observation of other third party copyrighted material is the responsibility of the contracted client and not that of Brannon Limited
  • A small ‘Website Design by PremierDesigns’ link will appear at the bottom of your website’s pages. This helps us promote our services. We may remove this on request however a small additional fee will apply.
  • We reserve the right to use all designs produced during the production process in our portfolio of work.
  • In the rare event of server down time we will compensate on request one days hosting for each hour of downtime up to a maximum of one month’s hosting.
  • To cancel your account you must contact us. Notice of 7 days must be given for cancellation. Any payment due within that 7 day period may still be charged and is not refundable.
  • Your cancellation is not confirmed until we contact you to confirm so. This is to ensure we have received your request and the account has been closed.
  • You can cancel your account while your website is being built and only forfeit the non-refundable deposit payment. If however you wish to cancel once your website mock up / initial design has been produced, you will then be liable for the full balance of the website build and any other fees accumulated during the build process.
  • All invoices are to be paid within 30 days of issue unless otherwise stated. Initial payments/deposits on all service e.g. website design, SEO service, logo design etc. are non-refundable.
  • To be very clear your ongoing fee automatically renews each month / year unless you cancel your services in advance of the renewal date.
  • We reserve the right to pass on any charges we incur as a result of late, declined payments. If a payment should be charged-back a £25.00 fee applied to your account.
  • Late payments will be subject to a £15.00 late payment fee.
  • Should payments remain unpaid we will write to you giving 14 days’ notice to pay. If payment is not made within that time-frame a final £25.00 late payment fee will applied and the case may be referred for collection through the courts.
  • In the unlikely event that a website builds takes longer than 3 months where the delay is largely due to a client’s failure to provide required information and we have requested multiple times for that information we may request and require the outstanding balance of any invoice for that service to be paid in full.
  • If commissioning an eCommerce website, please note that we do not usually add all your products due to time constraints when building your site.
  • Domain names we hold can be transferred away subject to a £15.00 admin fee. Transfers will only be actioned after any outstanding account balance is cleared.
  • Should a payment such as a hosting payment become very overdue e.g. over 20 days and we have tried to contact you more than once regarding this overdue payment, we reserve the right to close the account. Any deposit payments will be forfeited.
  • We retain the copyright on all materials produced e.g. logos, website designs, business cards until the entirety of the package signed up for is paid for. Once this is done, copyright of any design work is transferred to you.
  • Reactivation of closed accounts through cancellation by the client or automatic cancellation due to non-payment will be subject to £50.00 reactivation fee.
  • All services such as design, hosting, etc. are VAT free. Exemption under Section 700/1 and 700/11.
  • Once an account is closed, we provide no guarantee that the service can be restored as data from inactive accounts is purged from our databases periodically.